Last updated 1 March 2019


EBS (ENVISAGE SYSTEMS Pty Ltd ABN 19 112 056 854) is committed to providing quality services to you. We respect and protect the privacy of our users. This Privacy Policy tells you how we collect, use, manage and disclose your Personal Information.

Personal Information

The term Personal Information in this Privacy Policy means any information from which your identity is apparent or can be reasonably ascertained; the information can be stored in a material form or electronic form. We only collect personal information that is directly related to, or reasonably necessary for the purposes of the operations of our business.

Legal bases and governance

The way we collect and manage your Personal Information is bound by the provisions of the following legislation:

  • Australia: the Privacy Act 1988 (Privacy Act), Australian Privacy Principles and registered privacy codes
  • New Zealand: the Privacy Act of 1993
  • USA: the Freedom of Information Act (FOIA) of 1967
  • EU: the European GDPR 2018.

How we collect Personal Information

We do not collect Personal Information about you when you visit the EBS Site.

If you contact us or sign up to our newsletter, we will collect the email address you nominate and any other identifying information you provide, including your:

  • name
  • address
  • contact telephone number(s)
  • contact mobile number(s)
  • email address
  • company name.

If the personal information you provide is incomplete or inaccurate, we may be unable to provide you with the services or information you are seeking.

What we do with your Personal Information

We collect, use and hold your Personal Information for the purposes of:

  • researching, developing, managing and improving our services
  • conducting customer satisfaction surveys and informing you of any improvements we have made to our products or services
  • dealing with complaints or enquiries
  • providing you with information about our other products and services.

We only hold your information for as long as we do the activities outlined above.

You may opt out of direct marketing communications at any time in your dealings with us.

We do not sell or otherwise share your contact details with other parties unless where it is legally required.


We store your personal information in different ways, including in material and in electronic form. We take the security of your personal information very seriously. We take all reasonable measures to ensure that your personal information is stored safely.

While we strive to ensure the security, integrity and privacy of personal information submitted to our website, unfortunately, no data transmission over the Internet can be guaranteed to be totally secure and we take no responsibility for the security of data transmissions to and from our website or other IT systems.

Seeking access to, and correcting, information

We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.

You may access the personal information we hold about you, by making a written or emailed request. We will respond to your request within a reasonable period.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

How to contact us - complaints and feedback

If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you:

Envisage Systems Pty Ltd
4/83 Boundary Rd

Carrum Downs 3201

VIC Australia
Australia: 1800 877 888

Disclosing personal information overseas

We store your personal information only in Australia.

Links to other sites

We provide links to websites outside of our website. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that websites and its privacy statement. 

Changes to this policy

EBS may amend this Privacy Policy from time to time. If we make material changes to it, we will provide you the opportunity to review the changes before they become effective. Amendments will be effective immediately upon being posted on the Site under Privacy Policy.

Further privacy information

For more information about privacy issues in Australia and protecting your privacy, and to obtain a copy of the Australian Privacy Principles, visit the website of The Office of the Australian Privacy Commissioner